FAQ

Default solution folder, feel free to edit or delete it.

Will my license count increase after decommissioning a device?
License count will never increase after decommissioning a device. 
Wed, Oct 3, 2018 at 11:45 AM
Do I have to decommission and recomission devices to switch SNMP credentials?
You wont have to decommission and recommission a device to change the SNMP credentials. That can be done from the  Administration > Monitoring Configurat...
Wed, Oct 3, 2018 at 11:43 AM
PulseNET Summary View Difference in Columns: Status, Availability, and Health
The PulseNET Summary view displays three columns that indicate different device status.  Below is an explanation of each. The Status column shows the cu...
Fri, Feb 1, 2019 at 3:37 PM
Clarification on Modified Devices
There is a difference between the "Modified" devices feature of PulseNET DLINK and SNMP discoveries: For Dlink discoveries, a device will appear a...
Thu, Feb 7, 2019 at 9:22 AM
Note on Firmware Upgrade / Changes to Aprisa 4RF
The firmware upgrade for 4RF devices works a little differently than most device types we use. Instead of maintaining two slots for the active and inactive...
Fri, Feb 15, 2019 at 4:32 PM
SD Master Station (MPRS)
An SD Master Station (AKA MPRS) can operate as a master (or AP if in packet with mac), a repeater, or a remote. It cannot operate as a store and forward re...
Sat, Mar 2, 2019 at 10:39 PM
Stingray HA and Complimentary DB Info
Q: If the MongoDB service goes offline, will the Primary PulseNET Server buffer any data it is collecting? Or will no data be collected when the DB is offli...
Thu, May 9, 2019 at 12:00 PM
PN Email Server Configuration Troubleshooting (External telnet Test)
One of the most common issues in setting up PulseNET email notifications are the network security settings, including allowed ports and firewall rules. In ...
Tue, Jul 30, 2019 at 4:28 PM
PulseNET Active vs. Passive on SD Networks in Packet w/ MAC
The Problem: There is a known issue that you may run into when a customer is running Packet w/ MAC mode with a large quantity of remotes (>30 and the...
Thu, Sep 19, 2019 at 3:32 PM
Does PulseNET provide an API?
Since PulseNET Enterprise is an operational system, we have these options:   The first is the pn-export.exe program. This allows the customer to export th...
Wed, Jan 22, 2020 at 9:13 AM